Who can make a complaint?

The person who believes that an employee has wronged them, and persons who observe an employee guilty of wrongdoing may file a complaint. Other persons may give statements as witnesses in support of another person's complaint.

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1. Who can make a complaint?
2. How is a complaint made?
3. What happens when a complaint is upheld?
4. What happens when a complaint is not upheld?
5. What if you are not satisfied with the outcome?