Utility Billing

Mission Statement

To supply safe, uninterrupted water and wastewater services to Princeton residents and businesses. Recording the consumption of those services in an accurate and timely manner. The City of Princeton purchases water and delivers the wastewater to the North Texas Municipal Water District (NTMWD).

Beginning May 1, 2022, Utility Billing Clerks will no longer accept payments over the phone.  


Sign-Up for Water Services

To sign-up for Water and Services, visit GovQA online and select submit a request then select utilities-connect new water service.

E-Billing Available

If you would like to receive your monthly water bill via email, please download, complete, and return this form to the Utility Department or you may email the form to Clifine Fisher.

If you choose to pay your Utility Bill through your bank, you will need to update the Utility Billing mailing address to: 2000 E Princeton Drive, Princeton, TX 75407.

Pay by Phone Available

The City of Princeton is now offering pay by phone through an automated system, 24 hours a day. It's a convenient way to pay your bill on your own time. All you need to do is call 877-545-9757 with your account number.

Online Bill Pay Available

Register to pay your water bills online

Assistance with Utility Bills

Whether you are facing a short-term financial issue or are on a limited or fixed income, we understand paying your bills can be challenging at times. To help make your bills more manageable, and to prevent service interruptions, one of these organizations may be able to assist you.

Customer Release of Information Authorization 

Pursuant to Section 182.052 of the Texas Utilities Code, except as provided by Section 182.054, the City of Princeton may not disclose personal information in a customer’s account record, or any information relating to the volume or units of utility usage or the amounts billed to or collected from the individual for utility usage unless the customer requests that the City of Princeton disclose the information. 

To elect disclosure of your personal information in your customer account record please complete and sign the Customer Release of Information Authorization Form (PDF).

Helpful Documents