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Welcome to Princeton Utility Billing


The City of Princeton is updating our records. Please complete this form and return it to City Hall by mail or fax.


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BEGINNING JUNE 1: STAGE 3 of North Texas Municipal Water District Drought Plan News Release

STAGE 3 WATER RESTRICTIONS


TCEQ Compliance Deadline Extensions Details

2013 Annual Drinking Water Consumer Confidence Report

Mission Statement:

To supply safe, uninterrupted water and wastewater services to Princeton residents and businesses. Recording the consumption of those services in an accurate and timely manner. The City of Princeton purchases water and delivers the wastewater to North Texas municipal Water District (NTMWD).

Our Staff:

Clifine Fisher      Utility Billing Supervisor
Corina Corona   Customer Service Representative
Becky Inge Customer Service Representative

Location:
123 W. Princeton Drive
Princeton, Texas 75407
Phone: 972-736-2711
Fax 972-734-2548

Office Hours:
Monday-Friday
8:00 AM to 5:00 PM

After hours and holidays:
Water and Wastewater Emergencies, please call 972-736-2711

Night Drop:
If you make payments after hours, please use the night drop box located in front of City Hall, 123 W. Princeton Dr. Payments are picked up each weekday morning.

Customer Deposits:Each utility customer is charged a $200.00 deposit. Of that amount $50.00 is a nonrefundable service charge. $150.00 is refundable when the account is closed less the amount due on your final bill. Commercial deposit is $400.00. Of that amount $50.00 is a nonrefundable service charge. $350.00 is refundable when the account is closed, less the amount due on your final bill.

Polycart:Garbage Collection is provided by Progressive Waste Solutions, under contract with the city. If there is not a trash cart at the residence when you move in, if you require an additional cart, or if your cart becomes damaged, contact the Utility Services Department (City Hall) at 972-736-2711. All trash must be out by 7:00AM on Thursday of every week. In the event of a major holiday your trash will be picked up one day late. For missed trash pick-up, recyclables or for bulk pickup, please call 972-736-2711 the next business day before 10:00 a.m.

Bulk Pick-Up: Bulk pick-up will be the 3rd Saturday of every other month. Customers should call Utility Services at 972-736-2711 to schedule a bulk pick up.

Trash & Recycling Service Updates: more details

Transferring Service: In order to transfer service from one residence to another in Princeton, please stop by utility services office to have this transaction processed.

Billing cycles are from the 15th of each month. Water bills are mailed on or about the 27th day of the month and are due by the 10th of the following month.

If payment is not made by the 10th, a late fee of $10.00 will be added for all statement under $100.00. Statement amounts equal to or greater the $100.00 will have a 10% penalty added. If you do not receive your bill by the 1st of the month, please call the Utility Services Department at 972-736-2711.

If payment is still not received by the 20th, the service will be scheduled for cut-off, and a $40.00 remittance fee will be charged to restore service. “After hours” reconnection is an additional $40.00, for a total of $80.00 reconnection fee.

On-line banking customers, please note that your bank will send a paper check to our office by US Mail. Payments are not posted to your account until we receive and process your payment in our office. Actual receipt of the check may take up to10 days from the time your bank notifies you that the funds have been taken from your account.
Example: If the date on the check from the bank is the 10th and payment is received in our office on the 11th, it is considered late and a late fee will be added to your account.

A fee of $30.00 will be charged on all returned checks. You will be notified via certified mail. If the check is not paid, the information will be sent directly to the Attorney General’s Office for collection.

No subsequent checks will be accepted.

Curbside night drop is available for after hours and weekends payments.

PLEASE NOTE: Your account will be discontinued if:

  • Full payment is not made by the cut off date.
  • A non-sufficient funds check is not paid within 10 days of certified letter posting.

If your service has been disconnected for non-payment or a non-sufficient check, you will be required to pay a deposit of $150.00 and a service fee of $50.00 to establish a new account.

Reconnect Fee: Please allow up to ten (10) business days for completion of your request.

 

***For Comments and/or Suggestions please send to: utilitybilling.princetontx@gmail.com

Public Participation Opportunities:
City Council Meeting Date: 2nd and 4th Monday Monthly
Time: 7:00 PM
Location: City Hall Council Chamber

North Texas Municipal Water District
NTMWD has posted educational videos on their web site. Check it out!

State Energy Conservation Office

As the state energy office, SECO partners with Texas consumers,
businesses, educators and local governments to reduce energy costs and maximize efficiency.


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Princeton City Hall | 123 W. Princeton Drive | Princeton, TX 75407 | 972-736-2416
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