Welcome to Princeton Utility Billing
Pay Bill Online
ATTENTION: New water rates for customers outside of the city limits. For more information...
2009 Consumer Confidence Report by North Texas Municipal Water District
Mission Statement:
To supply safe, uninterrupted water and wastewater services to Princeton residents and businesses. Recording the consumption of those services in an accurate and timely manner. The City of Princeton purchases water and delivers the wastewater to North Texas municipal Water District (NTMWD).
Our Staff:
| Clifine Fisher |
Utility Billing Supervisor |
| Linda Spencer |
Customer Service Representative |
| Corina Corona |
Customer Service Representative |
Location:
123 W. Princeton Drive
Princeton, Texas 75407
Phone: 972-736-2711
Fax 972-734-2548
Office Hours:
Monday-Friday
8:00 AM to 5:00 PM
After hours and holidays:
Water and Wastewater Emergencies, please call 972-736-2711
For missed trash pickup or bulk pickup, please call 972-736-2711 Monday-Friday 8:00 a.m. to 5:00 p.m.
Night Drop:
If you make payments after hours, please use the night drop box located in front of City Hall, 123 W. Princeton Dr. Payments are picked up each weekday morning.
Customer Deposits:Each utility customer is charged a $200.00 deposit. Of that amount $50.00 is a nonrefundable service charge. $150.00 is refundable when the account is closed less the amount due on your final bill. Commercial deposit is $400.00. Of that amount $50.00 is a nonrefundable service charge. $350.00 is refundable when the account is closed, less the amount due on your final bill.
Polycart:Garbage Collection is provided by IESI, under contract with the city. If there is not a trash cart at the residence when you move in, if you require an additional cart, or if your cart becomes damaged, contact the Utility Services Department (City Hall) at 972-736-2711. All trash must be out by 7:00AM on Thursday of every week. In the event of a major holiday your trash will be picked up one day late. For missed trash pick-up, recyclables or for bulk pickup, please call 972-736-2711.
Bulk Pick-Up: Bulk pick-up will be the 3rd Saturday of every other month. Customers should call Utility Services at 972-736-2711 to schedule a bulk pick up.
Trash & Recycling Service Updates: more details
Transferring Service: In order to transfer service from one residence to another in Princeton, please stop by utility services office to have this transaction processed.
Billing cycles are from the 20th of each month. Water bills are mailed on or about the last day of the month and are due by the 10th of the following month.
If payment is not made by the 10th, a late fee of $10.00 will be added for all statement under $100.00. Statement amounts equal to or greater the $100.00 will have a 10% penalty added. If you do not receive your bill by the 10th of the month, please call the Utility Services Department at 972-736-2711.
If payment is still not received by the 20th, the service will be scheduled for cut-off, and a $40.00
Remittance fee will be charged to restore service. “After hours” reconnection is $80.00.
On-line banking customers, please note that your bank will send a paper check to our office by US Mail. Payments are not posted to your account until we receive and process your payment in our office. Actual receipt of the check may take 5-10 days from the time your bank notifies you that the funds have been taken from your account.
A fee of $30.00 will be charged on all returned checks. You will be notified via certified mail. If the check is not paid, the information will be sent directly to the Attorney General’s Office for collection.
No subsequent checks will be accepted.
Curbside night drop is available for after hours and weekends payments.
PLEASE NOTE: Your account will be discontinued if:
- Full payment is not made by the cut off date.
- A non-sufficient funds check is not paid within 10 days of certified letter posting.
If your service has been disconnected for non-payment or a non-sufficient check, you will be required to pay a deposit of $150.00 and a service fee of $50.00 to establish a new account.
Reconnect Fee: Please allow up to ten (10) business days for completion of your request.
***For Comments and/or Suggestions please send to: utilitybilling.princetontx@gmail.com
Public Participation Opportunities:
City Council Meeting Date: 2nd and 4th Monday Monthly
Time: 7:00 PM
Location: City Hall Council Chamber
http://www.wateriq.org/
NTMWD has posted educational videos on their web site. Check it out!